Predicting customers’ adoption of Islamic banking services in Tunisia:A Decomposed Theory of Planned Behaviour approach

Abdelghani Echchabi, Dhekra Azouzi

Abstract


Objective -The main purpose of the study is to examine the willingness of the Tunisian customers to adopt Islamic banking services, and the factors that may influence their decision.

Methods - A total of 100 questionnaires were randomly distributed to Tunisian banking customers, out of which 93 were properly filled and returned. Multiple regression and one sample t-test were subsequently applied.

Results – The results showed that uncertainty, compatibility, awareness as well as subjective norm, have a significant impact on the attitude towards Islamic banking services in Tunisia. Likewise, normative belief was also found to have a significant influence on subjective norm, with particular reference to the parents, siblings, peers and colleagues, as the main referent groups. In addition, self-efficacy was found to have a significant influence on perceived behavioural control, and finally, attitude and subjective norm were found to have a significant impact on the intention to adopt Islamic banking services in Tunisia.

Conclusions -Tunisian customers are willing to shift to Islamic banking services.

 

Keywords: Tunisia, Islamic Bank, Decomposed theory of planned behaviour


Keywords


Tunisia, Islamic Bank, Decomposed theory of planned behaviour

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References


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DOI: http://dx.doi.org/10.30993/tifbr.v9i1.76

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