THE EFFECT OF GOVERNANCE AND SHARIA COMPLIANCE IMPLEMENTATION TOWARDS THE LEVEL OF CUSTOMER TRUST IN ISLAMIC BANK

Penulis

  • Muhamad Dede Sulaeman INSTITUT AGAMA ISLAM TAZKIA
  • Sigid Eko Pramono
  • Saiful Anwar

DOI:

https://doi.org/10.30993/tifbr.v14i1.235

Kata Kunci:

Governance, Sharia Compliance, Consumer Trust, Islamic bank

Abstrak

This research aims to find out how much the effect of the governance and sharia
compliance implementation towards the level of customer trust in Islamic bank in Bogor. There were 159 customers of Islamic banks selected as sample. The analytical method used in this research is Structural Equation Modeling (SEM). The results presented that governance does not significantly affect the level of Islamic bank’s customer trust, while conversely sharia compliance has a significant positive effect on the level of Islamic bank’s customer trust. Thus, to increase customer trust in Islamic banks, it is necessary to improve sharia compliance.

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Diterbitkan

2021-02-16

Cara Mengutip

Sulaeman, M. D., Pramono, S. E., & Anwar, S. (2021). THE EFFECT OF GOVERNANCE AND SHARIA COMPLIANCE IMPLEMENTATION TOWARDS THE LEVEL OF CUSTOMER TRUST IN ISLAMIC BANK. Tazkia Islamic Finance and Business Review, 14(1). https://doi.org/10.30993/tifbr.v14i1.235

Terbitan

Vol 14 No 1 (2020)

Bagian

Articles

Lisensi

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